Imagine Your Cool’s Return And Refund Policy
You are always welcome to return or exchange the products purchased at Imagine Your Cool.
You have 90 days to decide if an item is right for you. The items must be returned to Imagine Your Cool’s address in proper condition and in the manufacturer’s packaging unless returned as faulty or damaged. The policies are as follows:
Refund Options
We offer several methods of compensation for a returned item if the product is undamaged, and the package is in proper condition:
Replacement. We will replace the item with another one of better quality, different size, or color.
Money refund. We will return the cost of the item you spent to purchase.
Gift card. We will give a Gift card equal to the cost of the item to be used on our Site with another purchase.
Although you are free to choose preferred compensation, we reserve the right to change the list of available compensation options depending on the items returned, customer location, banking peculiarities, or other reasons creating difficulties or inconveniences whether for Imagine Your Cool or for customers.
How To Return A Purchased Item
Fill out your return form correctly with your order number, the product you are returning, the reason for the return, and if you are waiting for a refund or
an exchange. If you do not mention your order number, we won’t be able to process your exchange.
Repackage the item in the original box and packaging.
Take your parcel to any Post Office and obtain proof of postage for the tracking number – this will speed up the process and will legitimize that your parcel is on its way back to us.
The address for returns is:
11201 Ed Brown Rd Unit A
Charlotte, Mecklenburg, North Carolina, United States
Postcode: 28273
The shipping cost for the returned items is paid by Imagine Your Cool. We will cover the shipping charges in the case of returning damaged, faulty, or incorrect items only.
What Happens Next
We’ll send you an email as soon as we’ve received your return in its original condition and processed your return.
A returned item for an exchange will be inspected upon arrival.
If the condition an item has been returned and is inappropriate (e.g. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you.
If the condition of a returned item is appropriate, you will receive compensation within 10 business days depending on the payment method you used for purchasing the returned item.
If you paid by credit/debit card, we will refund the balance to the original credit/debit card.
If you paid using PayPal, we will refund the balance to your PayPal account.
If you use a Gift card to purchase the returned item, we will refund the paid money to the balance of the credit/debit card or PayPal account (whatever was used) and will provide you with a new Gift card as, due to our internal rules, any Gift card can’t be used twice or more time.
Returning Damaged Or Faulty Items
We are sorry that you received a damaged or faulty item.
We do not require that damaged or faulty items be returned, but you must show proof of damaged or faulty items. What needs to be shown is the actual item, damages, and the inside label of the item(s)
Returning An Incorrect Item
If one of the items you received isn't what you ordered, we apologize for the incorrect item. Please send it back to us in its original packaging, and once inspected, we'll refund or exchange it for you as soon as it's arrived back at our warehouse.
Non-Refundable Items
We do not refund the products that are not eligible for return.
Non-refundable (non-returnable) products:
A "Final Sale" item
Digital products
We do our best to maintain the best accuracy of the non-refundable list, but the list may not include all applicable variants.
For more information on product-specific return policies,
contact our customer care service at Arden-Marie@Imagineyourcool.com.
Last Updated: 11/09/2024
